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Privacy Notice

Who We Are

The Pelham Suite Limited (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

The Pelham Suite Limited’s registered office is at Cambridge Road, Grimsby, DN34 5SZ and we are a company registered in England and Wales under company number 06675931. We are registered on the Information Commissioner’s Office Register; registration number Z2559615, and act as the data controller when processing your data. Our designated Appointed Person can be contacted at, Data Protection, The Pelham Suite Limited, Cambridge Road, Grimsby, DN34 5SZ, by telephone: 01472 871431 and by email at: dataprivacy@pelhamsuite.co.uk

Information That We Collect

The Pelham Suite Limited processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

Note, this Privacy Notice covers the security of personal data of clients and prospective customers. Employees and suppliers each have their own privacy notice which is provided separately.

The personal data that we collect from is:

  • Name
  • Home Address
  • Personal Email
  • Business Email
  • Home and/or Mobile Telephone Number
  • Special category data e., health (dietary) information to ensure the correct preparation of foods; disabilities i.e., where special accessibility arrangements need to be made, etc. and Biometric data i.e., CCTV images outside and inside our premises

We collect information in the following ways:

Online via our website ‘contact us’ or ‘make a booking’ form, via telephone or a face-to-face enquiry.

How We Use Your Personal Data (Legal Basis for Processing)

The Pelham Suite Limited takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers, newsletters and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:

  • We collect your personal data in the performance of a contract for example, in providing a service such as an event, etc.
  • We collect and process your personal data under contractual obligation when we provide a solicited response to an enquiry via our website, social media, telephone, email or in person.
  • We collect and process your personal data as part of our legal obligation for business accounting and tax purposes.
  • We may occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interest.
  • We may collect your personal data via CCTV monitoring and recording, as a part of our legitimate interest in maintaining the security of our facilities and protection of staff and visitors.

Your Rights

You have the right to access any personal information that The Pelham Suite Limited processes about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice above or where there is a legal requirement. The Pelham Suite Limited uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, current data protection laws and any other appropriate confidentiality and security measures.

The following are those who may have access to your personal data:

Laser Red

  • We use Laser Red to provide administrative support for our website. For more information about Laser Red, please read their Privacy Notice: https://laser.red/privacy-policy/

Mariner Computer Services

  • We use Mariner Computer Services to provide IT, Network and Wi-Fi support. For more information about Mariner Computer Services, please read their Privacy Notice: http://marinercomputerservices.com

SC Halberg & Co.

  • We use SC Halberg & Co to provide accounting and business services to The Pelham Suite Limited. For more information about SC Halberg & Co, please read their Privacy Notice.

You may from time to time, ask us about entertainment for your event and you may pass your details to us to pass on to the entertainment so that they can contact you. This will only be done under your explicit instructions and we will not retain any data not required for the running of your event.

Safeguarding Measures

The Pelham Suite Limited takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

  • measures such as SSL, TLS, encryptions, pseudonymisation, restricted access, IT authentication, firewalls, anti-virus/anti-malware etc.

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. The Pelham Suite Limited does not transfer or store any personal data outside the EU.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to The Pelham Suite Limited, however, as this information is required for us to provide you with our services, we will not be able to offer some or all our services without it.

Legitimate Interests

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

We use the legitimate interests’ legal basis for processing biometric data such as CCTV security images and video and have identified that our interests are the protection of our premises, staff and visitor from anti-social incidents, and to assist the police in the event of an incident.

How Long We Keep Your Data

The Pelham Suite Limited only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations which are available for you to review. If you contract the use of our facilities and invoices are raised, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Special Categories Data

Owing to the products and services that we offer, The Pelham Suite Limited sometimes needs to process sensitive personal information (known as special category data) about you, e.g., to enable the provision of menus/ foods, etc. suitable to your diet and/or medical requirement. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.

Where dietary information is collected, the lawful basis for collecting it will be in your Vital Interest.

Where we rely on your consent for processing special category data, we will obtain your explicit consent through an explicit mechanism. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.

Lodging A Complaint

The Pelham Suite Limited only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Data Protection Officer
The Pelham Suite Limited
Cambridge Road, Grimsby, North East Lincolnshire, DN34 5SZ
01472 871431 and by email at: dataprivacy@pelhamsuite.co.uk

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Fax: 01625 524 510
Website Complaint Submission: https://ico.org.uk/concerns/handling/

Cookie Notice

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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The Pelham Suite Cambridge Road, Grimsby, North East Lincolnshire, DN34 5SZ
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01472 871431 info@pelhamsuite.co.uk